Last updated: June 27, 2026
These Terms of Service (“Terms”) govern your access to and use of dcxcommerce.com (the “Site”) and any Shopify migration, Shopify development, WordPress maintenance, bug fixing, or related services described on the Site (the “Services”) provided by DCX Commerce (“DCX Commerce,” “we,” “us,” or “our”).
By accessing the Site, submitting a Migration Audit request, or engaging us for Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.
1. Who We Are
DCX Commerce is based in the Philippines and provides Shopify migration and ecommerce technical support services to clients internationally, including in Australia and the United States.
2. Use of the Site
You may use the Site to learn about our Services, review case studies, and submit enquiries, including Migration Audit requests. You agree to:
- Provide accurate and truthful information when submitting forms (including your platform, project details, and contact information)
- Not use the Site for any unlawful purpose or in a way that could damage, disable, or impair the Site
- Not attempt to gain unauthorized access to any part of the Site, our systems, or related networks
3. Free Migration Audit
We offer a free Migration Audit as described on the Site. Submitting an audit request does not create a contractual obligation for either party. The audit findings are based solely on the information you provide and a review of publicly available aspects of your store; they are an initial assessment, not a guarantee of project scope, cost, or outcome. A formal, fixed-price scope of work is provided separately before any paid engagement begins.
4. Engagement of Services
These Terms describe the general relationship between DCX Commerce and visitors to the Site. Specific paid engagements (e.g., a WooCommerce-to-Shopify migration, Shopify development project, or WordPress maintenance plan) are governed by a separate written scope of work, proposal, or service agreement (“Project Agreement”) agreed between DCX Commerce and the client, which will set out:
- Project deliverables and scope
- Pricing and payment terms
- Timeline and launch window
- Specific responsibilities of each party (including client responsibilities such as providing platform access, content, and timely feedback)
Where these Terms and a Project Agreement conflict on a matter specific to that project, the Project Agreement governs.
5. Migration Guarantee
As described on the Site, our “Migration Guarantee” means that if any scoped data (e.g., products, customers, orders, or redirects expressly included in the agreed Project Agreement) is found to be missing or incorrect at launch due to an error on our part, we will correct it at no additional cost. This guarantee:
- Applies only to data and deliverables explicitly included in the agreed scope
- Does not cover data that was missing, corrupted, or incorrect in the source platform prior to migration
- Does not cover changes to your store made after our verification and launch sign-off
- Does not guarantee specific search ranking outcomes, as SEO performance depends on factors outside our control (including search engine algorithm changes)
6. Client Responsibilities
To deliver Services effectively, we rely on clients to:
- Provide timely access to current platforms, hosting, domain, and third-party app/API credentials as required
- Provide accurate product, customer, and order data, or access to retrieve it
- Review and approve staging environments and migration findings within a reasonable timeframe
- Maintain their own backups of critical business data prior to and during the migration process
Delays caused by a client’s failure to provide access, approvals, or information in a timely manner may affect project timelines and are not the responsibility of DCX Commerce.
7. Payment Terms
Unless otherwise agreed in a Project Agreement:
- Projects are quoted at a fixed price following the free audit/scoping process
- Payment terms (e.g., deposit, milestone, or completion-based invoicing) will be set out in the Project Agreement or invoice
- Late payments may result in pausing of work until resolved
8. Intellectual Property
Our Site content
All content on the Site — including text, graphics, logos, case study descriptions, and design — is owned by or licensed to DCX Commerce and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or republish Site content without our prior written permission.
Client deliverables
Upon full payment for a project, ownership of custom deliverables created specifically for the client (e.g., custom theme code, configurations) transfers to the client, except for:
- Pre-existing tools, frameworks, scripts, or methodologies owned by DCX Commerce and reused across projects
- Third-party platforms, themes, apps, or plugins, which remain subject to their own licenses (e.g., Shopify’s terms, third-party app terms)
Case studies and portfolio use
We may reference completed projects (including store names, screenshots, and general project outcomes) in our case studies, portfolio, and marketing materials, as currently reflected on our Case Studies page. If you do not want your project featured, please notify us in writing and we will remove or anonymize the reference going forward.
9. Third-Party Platforms and Services
Our Services often involve third-party platforms such as Shopify, WooCommerce, Magento, BigCommerce, Squarespace, Commerce7, and various apps or integrations. We are not responsible for:
- The pricing, policies, downtime, feature changes, or terms of any third-party platform
- Issues arising from third-party app conflicts, API limitations, or platform-side bugs outside our control
- Ongoing fees charged by Shopify or other platforms, which are the client’s responsibility
10. Disclaimers
The Site and any general information, audit findings, or recommendations provided through it are offered “as is” for general informational purposes. While we take care to provide accurate and useful guidance, we make no warranties, express or implied, regarding:
- The completeness or accuracy of any free audit, estimate, or recommendation
- Specific business outcomes, including sales, conversion rates, or search rankings following a migration or website change
- Uninterrupted or error-free operation of the Site
11. Limitation of Liability
To the maximum extent permitted by law, DCX Commerce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from or related to your use of the Site or our Services, even if we have been advised of the possibility of such damages.
Our total liability arising out of or relating to a specific paid engagement shall not exceed the total fees paid by the client to DCX Commerce for that specific project, except where a Project Agreement states otherwise or where liability cannot be limited under applicable law.
Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited, including under Australian Consumer Law where it applies.
12. Indemnification
You agree to indemnify and hold harmless DCX Commerce, its team, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site, or violation of any law or third-party rights.
13. Termination
We reserve the right to suspend or terminate access to the Site for any visitor who violates these Terms. Termination of a specific paid engagement is governed by the cancellation/termination terms set out in the relevant Project Agreement.
14. Governing Law
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles, unless a separate Project Agreement with a specific client states otherwise. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of the Philippines, except where applicable consumer protection law in the client’s jurisdiction (e.g., Australian Consumer Law) grants the client rights that cannot be excluded by this clause.
15. Changes to These Terms
We may revise these Terms from time to time. Changes take effect once posted on this page, indicated by the “Last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Material changes affecting an active Project Agreement will be communicated separately and require mutual agreement.
16. Contact Us
Questions about these Terms can be directed to:
DCX Commerce
Philippines
[email protected]
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